Website Maintenance & Support
Maintenance that is boring in the best way: current, backed up, monitored — and a named person who answers.
Websites decay silently: unapplied updates, expired certificates, plugins drifting out of security support, backups nobody has tested. A maintenance retainer makes decay somebody’s actual job — with monitoring that catches problems before visitors do, and small fixes included rather than invoiced into oblivion.
Retainers cover one site or a small portfolio. Terms are monthly, cancellable, and scoped in writing: what is included, what is billable, and the response times you can hold to.
Questions
Asked about maintenance.
Updates, monitoring, backups plus restore drills, certificate management, and a fixed allowance of small changes — written into the retainer scope. Larger work is quoted separately at the same published rates. No surprise invoices, ever.
Yes, after an onboarding audit — the site’s health is assessed so the retainer starts from facts. If a site needs rescue work before maintenance makes sense, that is priced once, up front.
You receive a handover pack: credentials, documentation, backup archive and a status report. No hostage-taking, no exit fees. The retainer exists because it earns its cost, not because it is trapped.
Send the brief. Get a real number for your maintenance project.
Scoped quote within two business days. If it's not a fit, you keep the scope and the numbers.
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